Shipping policy
Last updated: 25 September 2026
At MK-Knives, we take great care to ensure that every order is packed securely and shipped safely. Many of our products are handmade, unique and high-value, and all knives are packaged with appropriate protection for transport.
This Shipping Policy explains processing times, delivery estimates, tracking, international shipping, customs, import charges and lost or damaged shipments.
1. Processing Time
Orders for in-stock products are normally processed within 1–3 business days, Monday to Friday, excluding public holidays.
Processing time is separate from shipping time.
Once your order has been dispatched, you will normally receive a shipping confirmation including tracking information where available.
Custom, special-order and made-to-order products have individual production times. The expected timeframe will normally be communicated when the order is agreed.
2. Shipping Destinations
MK-Knives ships to many countries worldwide.
Available shipping destinations and methods are shown during checkout where possible.
Some destinations may be unavailable due to:
- Carrier restrictions
- Local import restrictions
- Knife legislation
- Customs requirements
- Sanctions or other legal restrictions
- Other circumstances preventing lawful or reliable delivery
We reserve the right to decline or cancel an order where we cannot legally or reasonably ship the product to the destination.
If an order is cancelled for this reason before shipment, any amount paid for the affected order will be refunded.
3. Estimated Delivery Times
Typical delivery estimates after dispatch are:
Denmark: approximately 2–5 business days
EU destinations: typically 3–8 business days
Destinations outside the EU: typically 5–14 business days
These are estimates and not guaranteed delivery dates unless a specific delivery date has expressly been agreed.
International shipments may take longer due to customs processing, local postal services, carrier delays or other circumstances outside our reasonable control.
Where mandatory consumer law applies, statutory delivery rights remain unaffected. Under EU consumer rules, goods should generally be delivered within the agreed period or, if no other period has been agreed, no later than 30 days after the contract is concluded. European Union
4. Shipping Costs
Shipping costs are calculated and displayed during checkout where available.
The price depends on factors including:
- Destination
- Parcel size and weight
- Shipping method
- Carrier
- Insurance or other shipping services
Any shipping amount charged by MK-Knives will be shown before the order is completed.
5. Tracking
Most shipments are sent using a tracked shipping service.
Once your order has been dispatched, you will normally receive a tracking number by email.
Please allow some time after dispatch for the carrier's tracking system to update.
If the tracking information does not update for an unusual period or indicates a delivery problem, please contact us at info@mk-knives.com.
6. Shipping Insurance
Because many MK-Knives products are unique and high-value, we use appropriate shipping services and insurance where reasonably available.
If a shipment appears to have been lost or damaged in transit, please contact us rather than opening or resolving the matter directly with the carrier unless we ask you to do so.
We may need your assistance with documentation, photographs or carrier declarations in order to investigate a claim.
7. Lost Shipments
If an order shipped by a carrier selected or arranged by MK-Knives is lost before delivery, please contact us as soon as possible.
We will investigate the shipment with the carrier and provide an appropriate remedy in accordance with applicable law.
For consumer purchases where we arrange the carrier, the risk generally remains with the seller until the goods are delivered to the consumer. European Union
This may result in a replacement where reasonably possible or a refund where appropriate.
Because many MK-Knives products are unique, an identical replacement may not always be available.
8. Damaged Shipments
Please inspect your parcel and product promptly after delivery.
If the parcel or product has been damaged during shipping, please contact:
as soon as reasonably possible.
Please include:
- Your order number
- Photographs of the outer packaging
- Photographs of the internal packaging
- Photographs of the damaged product
- A description of the damage
Please retain all packaging until the matter has been resolved, as the carrier may require it during an insurance or damage claim.
Damage occurring before delivery is generally the seller's responsibility where the seller arranged the transportation. European Union
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please review your address carefully before placing your order.
If you discover an error before dispatch, contact us immediately at info@mk-knives.com.
We cannot guarantee that an address can be changed after an order has been dispatched.
If a shipment is returned because an incorrect or incomplete address was provided by the customer, reasonable additional shipping and return costs may be deducted from a refund or charged before reshipment, where permitted by applicable law.
10. Uncollected Shipments
Customers are responsible for collecting parcels from pickup locations within the carrier's stated collection period.
If an order is returned to MK-Knives because it was not collected, please contact us.
Where permitted by applicable law, reasonable costs incurred as a result of an uncollected shipment may be deducted from any refund or charged before the order is shipped again.
These costs may include:
- Original shipping charges
- Return shipping
- Carrier fees
- Additional handling costs actually incurred
Mandatory consumer rights remain unaffected.
11. EU Orders
Orders shipped from Denmark to customers within the EU generally do not involve customs clearance between EU member states.
Applicable VAT is handled in accordance with EU VAT rules.
Private consumers purchasing goods within the EU generally do not make a customs declaration simply because the goods move between EU member states. European Union
Any taxes charged by MK-Knives will be shown during checkout as applicable.
12. Orders Outside the EU
Orders shipped outside the European Union may be subject to:
- Import VAT
- Customs duties
- Brokerage charges
- Customs clearance charges
- Local taxes
- Carrier administration fees
- Other government or import-related charges
Unless expressly stated otherwise during checkout, these amounts are not included in the price charged by MK-Knives.
The person importing the goods may be responsible for applicable import taxes and duties under the rules of the destination country. Taxation and Customs Union
Charges and thresholds differ by destination, so customers should check their local rules before ordering.
13. Customs Clearance
The customer may be required to provide information or pay applicable charges to the carrier or customs authority before the shipment can be released.
Customers are responsible for cooperating with reasonable customs-clearance requirements applicable to their shipment.
MK-Knives cannot control the speed at which local customs authorities process an individual shipment.
A customs delay alone does not mean that a shipment is lost.
14. Refused Customs Charges
If a shipment is returned to MK-Knives because the customer:
- Refuses applicable import duties, VAT or customs charges
- Does not complete required customs clearance
- Does not respond to the carrier or customs authority
we may deduct reasonable costs actually incurred from any refundable amount, to the extent permitted by applicable law.
These may include:
- Original international shipping costs
- Return shipping charges
- Carrier fees
- Customs-related costs charged to MK-Knives
Any remaining applicable refund will normally be processed after the shipment has safely returned to us and has been inspected.
15. Import Restrictions and Knife Laws
Customers are responsible for checking whether the product they wish to purchase can lawfully be imported, possessed and used in their destination country.
Rules concerning knives vary significantly between jurisdictions.
MK-Knives cannot guarantee that every knife can legally be imported into every destination.
Where we become aware before shipment that an order cannot lawfully be shipped to the destination, we may cancel the order and refund the affected payment.
Nothing in this section limits rights that cannot legally be excluded.
16. Customs Seizure
If a parcel is detained or seized by a customs or other government authority, please contact us.
The handling of the order will depend on:
- The reason for the seizure
- Applicable local law
- Whether import was prohibited or merely subject to additional documentation
- Whether the goods can legally be returned
- Applicable consumer rights
We will cooperate reasonably with legitimate requests for shipping or product documentation.
17. Customer-Arranged Shipping
If a customer independently arranges a carrier that is not offered, selected or arranged by MK-Knives, responsibility for transportation may differ under applicable law.
Any such arrangement should be agreed with us in advance.
18. Returned Orders
If an order is returned to MK-Knives, we will inspect it after receipt.
Refund eligibility is governed by our Refund & Return Policy and applicable consumer law.
Shipping costs and other expenses may only be withheld or deducted where permitted by applicable law.
19. Shipping and Custom Orders
Estimated completion dates for custom or made-to-order knives refer to production unless expressly stated otherwise.
After production is completed, normal shipping and customs time must also be allowed.
Because handmade production can occasionally be affected by material availability, forging results or other production factors, we will contact you if a substantial delay occurs.
20. Contact
If you have any questions about shipping or an existing shipment, please contact:
MK-Knives
Søgårds Alle 11
5550 Langeskov
Denmark
Email: info@mk-knives.com
